Important: Heavy Metal Designz is in no way, shape, or form, connected with Polaris or Victory Motorcycles, and any products with a trademark, name, or word used in our web store are strictly intended, solely as a reference as to that particular part. None of our parts are D.O.T approved. All of our parts are intended for custom applications. You, and only you, are ultimately responsible for determining the suitability of any product, and your intended use of that product, for your application. Therefore, you assume any and all responsibility for any outcome resulting from use or installation of any of our products in any manner. Heavy Metal Designz insists that you test fit any product prior to painting or cosmetic finishing. Modifying any Heavy Metal Designz product for your particular application voids all warranty. Heavy Metal Designz will not be held responsible for any paint or labor expenses under any circumstances and will not accept for return, any product that has been modified or damaged due to improper installation.
Pricing: We reserve the right to change prices, policies and terms at any time without prior notice.
Back Orders: Every effort is made to keep all items in stock at all times. Occasionally some product may be back ordered. We will make every effort to deliver back ordered products as quickly as possible.
Special Orders: Special orders are exactly that Special. We will try to fill all special orders as fast as possible. However, special orders take as long as they take and cost as much as they cost. There are often factors pertaining to these items that are out of our control. All special orders will require payment, up front, and Special Orders may not be cancelled for any reason. There are no refunds on Special Orders. Things that fall under the Special Order policy are: Items made to order, One-of-a-kind items, another manufacturer’s item that we order specifically for you, and any stocked item that we modify at your request.
Freight: Shipping is the responsibility of the purchasing party and all incurred shipping expenses will be added to the total purchase price at time of purchase or prior to shipping, unless other arrangements have been made at time of purchase. Normal shipping time runs between 4-10 business days. It takes 2-3 business days to process your order before we package your product for shipping. We are not responsible for shipping delays. We will only ship to your billing address. Billing address must match exactly, the address that your card issuing bank has on file. The system will not notify you that the address was rejected. We will attempt to contact you for the correct address. If we cannot get the address issue resolved, you will need to provide a different card, or your order will be cancelled. Heavy Metal Designz suggests that you wait until you have received your parts, before you schedule install, or paint.
Damaged/Missing items must be reported to the shipping company, at the time of delivery, if possible.
PROCEDURE FOR REPORTING DAMAGED/MISSING ITEMS
*ALL DAMAGED ITEMS MUST BE REPORTED WITHIN 24 HOURS OF DELIVERY*
If the delivery driver is still present, have them report on his/her computer that the package is damaged/shortened.
DO NOT throw away anything! Boxes, packing material, etc. Save it all, just in case a FedEx or USPS rep needs to come out and inspect it.
You must notify us by telephone or email within 24 hours, or a damage claim cannot be filed
Your claim could take from 10-14 business days to process.
All shipments are insured by Heavy Metal Designz with the shipping company, and will require a signature upon delivery.
Returned Checks and Refused Shipments: All returned checks and refused shipments will result in a $45.00 processing fee. No exceptions.
Merchandise Returns: Once you have submitted your order, this becomes a binding legal contract between HMD520/Heavy Metal Designz, and you, the customer. NO RETURNS OR EXCHANGES ON CUSTOM MADE, SPECIAL ORDER, AIR RIDE, ELECTRICAL, OR ON PAINTED OR INSTALLED PARTS. Under special circumstances, which are determined by HMD520/Heavy Metal Designz, cancellations/returns/exchanges may be allowed. We WILL NOT allow cancellation/returns/exchanges due to buyer’s remorse. All pre-approved returns/exchanges must be post marked no later than 30 days from the date of delivery. Returns/exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. PLEASE EMAIL email@example.com for a RMA number. Once the parts have been inspected by us, we will issue a credit to the original credit card. Original shipping and handling charges will not be credited. All returns without correct RMA information prominently displayed on the outside of the package will be refused or returned at the customer’s expense. In the case of a return, or order cancellation, you will be charged 30% restocking fee. No freight or restocking fee will be charged on goods found to be defective or not as ordered. All defective or items not as ordered, will receive a repaired or replaced item at the discretion of Heavy Metal Designz, or a merchandise credit. No refunds will be issued.
Web Store Contents: We believe the contents and specifications of our web store to be accurate and correct. We assume no liability for any errors in listings, specifications, part numbers, prices or model applications. We reserve the right to change specifications, product descriptions, pricing and applications of any product at any time, without further notice and without further obligation. The reproduction of any material from our web store is forbidden without our written approval.
Improper Care or Misuse: Heavy Metal Designz shall have no warranty obligation in the event that goods have been modified by any other person or organization, or where goods become defective in whole or in part as a result of improper installation, improper maintenance, improper use, abnormal operation, or any other misuse or mistreatment of the goods.
Proof of Purchase: Heavy Metal Designz shall have no warranty obligation in the event the customer is unable to present a receipt evidencing the date on which the customer purchased the goods.
HMD Fiberglass Parts (considered special order)
Fiberglass parts are made to order, and considered Special Order (Special Order policy applies to all fiberglass parts) These parts are made from hand-laid fiberglass, and the best resin and materials. We also use top quality products in our molds. Our products need to be test fitted first, to ensure a proper fit. Some pieces may need to be sanded, in order to fit correctly. Please make all adjustments before painting. You must notify us within 30 days, if a part does not fit. HMD will not be responsible for parts that are painted, and not test fitted prior to paint/installation. Our products are usually finished in a primer. In most cases, light sanding is all that is required. If you notice a small defect, all you will need is finishing body filler to repair the problem. You can paint right over finishing body filler. We recommend that you use a sealer before applying the top coat of your choice.
Exhausts: Exhaust systems are warranted for manufacturing defects only. There is no warranty on exhaust pipes or mufflers with regard to any discoloration. Discoloration (bluing) is caused by tuning characteristics, carburetor jetting, overheating, etc. It is not caused by defective manufacturing.
Chrome plating/Powder Coating: If after initial inspection a flaw is discovered in the chrome or powder coat, DO NOT INSTALL IT!! Please call Heavy Metal Designz for an RMA, and we will replace the item at no charge. Please use caution when installing chrome plated components, the finish is fragile. Especially when mating two chrome components together. Always use anti-seize when
using chrome hardware on chrome plated products. Heavy Metal Designz recommends using a quality wax or polish on chrome to protect their finish.
Consequential Damages: Heavy Metal Designz shall not be liable for any consequential or incidental damages arising from the breach of any warranties, the failure to deliver, delay in delivery, in non-conforming condition, or for any other breach of contract or duty between Heavy Metal Designz and the customer. Heavy Metal Designz cannot control any environment that our products may be subjected to and our warranty coverage only extends to our products in their original, un-installed/as purchased form. Heavy Metal Designz will not under any circumstances warranty paint, or installation/removal labor, on any
product, unless said product was purchased from Heavy Metal Designz in an installed or painted form.
We reserve the right to refuse to sell to anyone for any reason.